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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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Ex gratia and compensation payments
Most ex gratia and compensation payments are not considered as income or assets. You'll need to let us know if you get one of these payments, so we can check if it will affect your payments from us.
What are ex gratia and compensation payments
You may get an ex gratia payment if you've been harmed in some way. An ex gratia payment means there's no acceptance of blame and no legal requirement to pay you.
Compensation payments are also made because of harm done, or to settle a claim of harm. They are sometimes ordered by a court or tribunal, but can also be made through a settlement outside court.
When this counts as income or a cash asset
An ex gratia or compensation payment may not count as income and/or an asset if it is paid for a case of harm. It cannot be paid for other things like:
- a loss e.g. involving money, land, an asset or goods and services you've provided
- a personal grievance at work.
Payments that may not count as income or assets are usually made by:
- the Government,
- agencies who provide services on behalf of the Government,
- charities, incorporated societies, and faith-based institutions such as churches.
Some ex gratia and compensation payments may not count as income or assets for the first 12 months after they're paid. Others may not be counted as income or assets permanently. The amount of time a payment is not counted as income or an asset depends on who makes the payment to you and why. It's best to talk to us so we can make sure your payments are right.
How your payments from us could be affected
You need to tell us about any ex gratia or compensation payment you get. If we decide that a payment does count as income or an asset, it may affect your payments from us if:
- you get Accommodation Supplement, Temporary Additional Support or Special Benefit
- you save or invest the payment and earn interest or other income from it.
Contact
If you need more information or want to discuss this in more detail contact us