Your RealMe login

RealMe login is a secure service that gives you a single login to use for many online services. You can choose to use this to log in to MyMSD, instead of using a PIN.

To create a RealMe login, you'll need:

  • an email address
  • a mobile phone number
  • to give some basic details (eg, your name).

If you have to create a RealMe login you need to:

  • select 'Create your RealMe login' on the RealMe login page. To set this up, you'll need:
    • an email address
    • your mobile phone number (that hasn't been registered with RealMe before)
  • enter some basic profile information
  • add second factor authentication by entering either the:
    • 6-digit code sent to you either by text message from 2388 (valid for 5 minutes)
    • code from Google Authenticator app on your smartphone or tablet.

You don't need a RealMe 'verified identity' to log in to MyMSD.

However, you might want to set one up in the future. It will mean you can prove who you are to any organisation that uses RealMe.

The difference between login and verified identity
Check if you have a verified identity
Set up a verified identity

When you log in with RealMe, a 6 digit code will be sent to the mobile number that's registered to your RealMe account.

If you've changed your mobile number, you need to update this information on your RealMe account.

Update your registered mobile number

If you haven't changed your mobile number and you don't get the RealMe text code, contact us

If you've forgotten your username or password, you can recover them from the RealMe login page.

Forgot your RealMe username
Forgot your RealMe password

You can manage your RealMe account details on the RealMe website.

Change registered mobile number, security questions or other contact details
Change your name
Suspend your account