Easter and Anzac Day payments and opening hours

19 March 2021.

When you'll be paid and when our contact centres are open over Easter and Anzac Day.

Payment dates

If you're normally paid on:

You'll be paid on:

Tuesday 6 April

Friday 2 April

Tuesday 27 April

Saturday 24 April

These payments will be available by EFTPOS and ATM machine.

There will be changes to your benefit and payments rates due to the new benefit rates from April 1.

Find out more about it here.

Our contact centres and Service Express

Our contact centres and Service Express will be closed for the public holidays on:

  • Good Friday - 2 April
  • Easter Monday - 5 April
  • Anzac Day (observed) – Monday 26 April

Our phone line for general enquiries for people under 65 will be open on both Saturdays, 3 April and 24 April, from 8am to 1pm.


If you have a client number, you can use MyMSD to apply for a benefit, or an urgent or unexpected cost such as food.

Help with urgent or unexpected costs

Online services

MyMSD will be available as usual.

You can use our online services to:

  • apply for a food grant and dental costs
  • declare your wages
  • tell us about a change in address, phone or accommodation costs
  • view your payment details
  • check your payment card transactions
  • and more