Take a look at the range of benefits and payments we have available.
Redundancy, health condition or disability or another reason you can’t work
Food, school costs, power, accommodation or other living expenses you need help with
You’ve had a relationship break-up, family breakdown or violent relationship end
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
Caring for someone else’s child or someone with a health condition, injury or disability
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
Childcare, school uniforms, stationery, having a baby and other costs if you have children
Fixing issues with Accommodation Supplement, Special Benefit and other payments we’ve made
16-19 year olds
Education, training, work and benefit help for 16-19 year olds
Benefits and forms
A-Z list of benefits, forms, benefit rates
Find out what services we can offer to help you find work and when you start a new job.
Looking for work
We have jobs available now in various industries and you can search on our job websites.
Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
Training and experience
Our programmes can help you get ready for work with training and work experience.
Job Connect on Facebook
Find out how we can help you get ready to work, find work, and support available while you're working.
CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
Help with work costs
Get help to pay for the things you need to start work
Job support and advice
Get all the support and advice you need to stay in work.
Health and disability
If you want to work, we can support you to find the right job for you.
Start your own business
We can help you get your business up and running.
Get advice about how to prepare for and deliver a great interview.
Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
Check out what you need to do when you're getting a benefit or other payment from us.
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
Declare income, wages deduction calculator and tables
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
Check or stop your payments, payment cards and other information
Check your debt, repayments and other debt information
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
Find out how we can help you with housing.
Nowhere to stay
Get help if you have nowhere to stay right now.
Find a house
Find out where to look for private housing, or apply for public (social) housing.
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
Find out how we can help if you’re moving house.
Payment rates and processing times for COVID-19 Leave Support Scheme
Full-time and part-time payment rates, and application processing timeframes for the Leave Support Scheme.
The Leave Support Scheme is paid for each eligible employee for at least 4 consecutive days of self-isolation. If an employee is required or advised to self-isolate for longer than 10 days, or again at a later date, you can apply for another payment.
The Leave Support Scheme is paid at a flat rate of:
- $600 for full-time workers who were working 20 hours or more a week
- $359 for part-time workers who were working less than 20 hours a week.
Subsidy rate if hours fluctuate
If you worked variable hours (or your employee did), you can use an average to work out what rate to apply for.
How to work it out
Use the average hours worked each week over the last 12 months.
If they (or you) have been working less than a year, use the average hours worked over an 8 week period, unless another period of time would be more appropriate.
For example, if the usual hours are better represented over the whole period of time they (or you) have been employed for, use this instead.
What rate to use
If the average hours are:
- 20 or more, apply for the full-time rate
- less than 20, apply for the part-time rate.
How long the payment covers
The Leave Support Scheme is paid per employee for a period of at least four consecutive days of self-isolation. If an employee needs to self-isolate for 11 to 17 calendar days, you can apply for a second payment.
You may be able to get more than one Leave Support Payment if your employee or you, if you're self-employed, must keep isolating.
- 4 to 10 days isolating = 1 payment
- 11 to 17 days isolating = 2 payments
- 18 to 24 days isolating = 3 payments
And so on, rounding to the nearest 7 days.
If there is any remaining amount of subsidy you can use it to pay any other affected employees. This could be employees who are also unable to work due to COVID-19, or to top up the wages of employees receiving another COVID-19 payment from us and who are getting paid less than their usual rate.
If you do not have other affected employees, or they're already being paid their normal wages, you'll need to repay the remaining amount.
Your application will be processed within 5 working days.
We need to check the information you've given us is the same as what's held by Inland Revenue. If it isn't, there could be a delay.
We cannot give you information about the status of your application over the phone. We'll be in touch as soon as we can.
If your application includes employees you've re-applied for
If your application includes employees you've re-applied for, we'll check you've re-applied for them after their previous payment period ends.
If you've re-applied for them too early, we won't be able to process these employees in your application. You'll need to re-apply for these employees (after their payment period ends).
We'll still process the other employees in your application.
If your application is approved
If your application's approved, we'll email you once the payment has been made. The email will tell you which employees the payment is being made for.
Your bank will use a specific reference - MSD_COVID19P.
If you haven't received payment in your account, it may be because we don't have the right bank account number for you. If this is the case, the money will be returned to us and we'll call you.
If your application is declined
If your application's declined, we'll email you to let you know.
It could be declined because either:
- the application was completed by an employee (not the employer)
- you applied using the wrong application form
- the details you gave us don't match those held by Inland Revenue (IR)
- you're already getting the COVID-19 Leave Support Scheme for the employees named in your application.
If you don't agree with our decision to decline your application, your email will tell you how you can get this reviewed.
If you are a state sector organisation and your application for the Leave Support Scheme has been declined, you'll need to contact your monitoring agency to discuss this.
If you have questions, you can call us on 0800 40 80 40