Service centres during COVID-19

You can contact us at all traffic light settings and you'll get your regular payments as usual. At our service centres, we're looking after the health and safety of our clients and each other.

Our service centres are generally open and following public health guidelines at all traffic light settings. You can also:

Check traffic light settings for your area - Unite against COVID-19

Service centre closures

Sometimes we may have to close a service centre briefly at short notice. If this happens and you have a face-to-face appointment booked, we'll call you to let you know. We're sorry for any inconvenience.

Visiting our service centres

If we need you to come in, we’ll make an appointment for you. This means you won’t have to wait for long and can follow physical distancing rules.

We follow Government guidelines to keep people safe and help stop the spread of COVID-19. When we work with clients, we wear masks and we need to carefully manage the number of clients coming into our service centres.

Vaccine passes

You don’t need proof of vaccination and won’t be asked to show your My Vaccine Pass when you come into our service centres.

From 10 January 2022, all of our staff are fully vaccinated.

Help us keep everyone safe and healthy

If you’re coming in to see us, you need to:

  • wear a mask, unless there’s a medical reason you can’t. We can give you a mask if you don’t have one.
  • stay two metres from other people, including other clients.

If you can’t wear a mask, just let the tautiaki (security guard) know when you arrive.

Download the NZ COVID Tracer app – Unite against COVID-19

If you're sick

Stay at home, even if you have an appointment. Just let us know.

You also need to stay at home if you or anyone in your household is:

  • sick
  • waiting for a COVID-19 test result
  • self-isolating
  • advised to stay at home by a doctor or the National Contact Tracing team
  • most at risk of getting very sick with COVID-19.

We can help you over the phone or make a new time for your appointment.