Pay debt from overseas

Online money transfer

You can pay online using a money transfer agency called OrbitRemit. This service is free.

1. Create an account with OrbitRemit
2. Enter your name and client number.
3. Enter the amount in New Zealand dollars that you're paying.

Payments will be processed within 5 working days.

Online by credit or debit card

You can pay online using your Visa credit or debit card, or MasterCard. Have ready:

• your name and client number
• Visa or MasterCard details
• the amount in New Zealand dollars you'd like to pay.

Visa or Mastercard details

To pay with your visa credit or debit card, you need to fill in the:

• name of the person on the card
• card number
• expiry date
• card verification number.

Payments made on your behalf

Someone living in New Zealand can make payments on your behalf, such as a family member or friend.

If they're going to pay on your behalf regularly, contact our Client Support – Debt Management team to let them know:

• how much they'll be paying
• how often the payments will be made
• when the payments will start.

We'll only discuss your personal information with this person if you've filled out a form to appoint them as your agent.

Australian payment options

If you're in Australia, you also have some extra payment options.

However you pay, you need to contact our Client Support – Debt Management team to let them know:

• how much you'll be paying
• how often the payments will be made
• when the payments will start.

Australian internet or telephone banking

You can make a one-off payment or regular automatic payments from an Australian bank account using internet or telephone banking. Your bank may charge you for these services.

To set up the payments, use the Pay Anyone option. You need this information:

• Account name: Work and Income Debtors Account
• Account details: 034002 161233
• In the 'reference' field put 'D' and then your 9-digit client number.

Australian automatic bank payments

You can set up automatic payments at your Australian bank. They may charge you for this service.

To set up the payments:

1. download and print the Automatic Payments form
2. fill in your bank and account details
3. choose how often the payments will be made
4. enter the date the payments will start
5. in the 'payee' field put 'D' then your 9-digit client number
6. take the form to your bank.

Contact us

You can email the Client Support – Debt Management team at: Client_Support_Debt_Management@msd.govt.nz