Verify your identity at a service centre

Checking ID in person helps us make sure we give support to the right person and protect your identity.

When we need to see your identity documents

We need your identity documents if we haven’t seen them before or we haven’t got a copy of these on your file.

If you can’t provide identity documents, talk to us about ways we can help.

Your partner needs to provide their identity documents as well. They can only do this by bringing their ID into a service centre.

Bring your ID into a service centre

If you have a face-to-face appointment with us, we can check your ID then. Otherwise, you can bring it in without an appointment.

If you have an agent acting on your behalf, they need to bring their own government-issued ID as well as yours.

Identity documents you need

You need to bring in a government-issued identity document that shows your full legal name and date of birth, e.g., passport or NZ driver license.

For the list of documents we accept, see our page:

Documents must be current, or up to 2 years expired.

You must provide original government-issued identity documents. We cannot accept copies, including certified copies.