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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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loginAccessibility Statement
Web accessibility is the inclusive design and development of websites, digital tools and technologies.
This Accessibility Statement is for the Work and Income website at https://www.workandincome.govt.nz/. This site is owned and maintained by the Ministry of Social Development (MSD).
Web accessibility:
- enables disabled people to equally access, understand, use, contribute to, and take part on the web
- helps to remove digital barriers to disabled people
- benefits people without disabilities, promoting social inclusion for all.
How the Ministry of Social Development supports accessibility and usability
We support accessibility by:
- providing alternate formats when requested
- including digital accessibility in our policies
- training our staff in digital accessibility
- checking our websites for issues, keeping track of issues, and fixing them
- responding positively to accessibility complaints
- working to meet the NZ Government Web Standards.
Accessibility Charter
MSD has signed the Accessibility Charter as a commitment to providing accessible information to the public.
Meeting the NZ Government Web Standards
The NZ Government Web Standards, which include the Web Accessibility Standard and the Web Usability Standard, define our requirements for web accessibility.
The Web Accessibility Standard requires meeting the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These are the standards and level that we are working to comply with.
Content that is not accessible
The known accessibility issues are:
- Many PDFs have the following issues:
- They cannot be filled out electronically. They need to be printed and completed manually.
- The text colour does not have adequate contrast against the background colours.
- Some content is either not tagged or tagged incorrectly, and may result in information being missed by screen reader users.
- Some online forms have issues that may make them difficult to use with a keyboard or with a screen reader navigating in forms mode:
- Content displayed in scrollable sections cannot be accessed by keyboard alone.
- Form fields are not clearly labelled.
Issues with third-party applications
This website uses third-party applications that have known accessibility issues.
Where possible, we work with products' providers to improve their accessibility.
We encourage you to review the providers' accessibility statements and give feedback on your experiences with these products.
Read the Privacy, disclaimer and copyright information together with this accessibility statement.
The Shielded Site - Known accessibility issues
- Screen reader users can access the content on the underlying page while the application is open.
- The content does not sufficiently adapt to high contrast settings.
Compatibility with browsers and assistive technologies
This website was designed to work with common browsers and assistive technologies. It has been tested with:
- Safari with VoiceOver on iOS 16.6
- Chrome 116.0.5845.111 with JAWS 2023 on Windows 10
- Chrome 116.0.5845.111 with keyboard-only input on Windows.
Assessment approach
We last audited the accessibility of this website in September 2023 by:
- evaluating selected pages against WCAG 2.1 at Level AA
- testing selected pages with assistive technologies.
Contact us
Email Work and Income's website team if you:
- have any accessibility issues on this website
- need information in alternate formats
- need the information in a different file format.
We aim to reply within 3 working days.
Alternate formats
We can provide information in alternate formats. You can email Work and Income's website team and ask for formats in:
- Easy Read
- New Zealand Sign Language (NZSL)
- Braille
- audio
- large print.
When you email us, make sure your message includes:
- the web page (URL) of the information you need, and
- the alternate format you need, for example, Braille.
Formal accessibility complaints
To make a formal complaint, follow the complaints information on our website.
If you're not satisfied with our response to your complaint, you can make a further complaint to the Human Rights Commission or the Ombudsman New Zealand.
Approver of this statement
Digital Accessibility Team
Ministry of Social Development
Te Manatū Whakahiato Ora
Last statement review date
2 October 2023