Renew your medical certificate or information

You may need to renew your medical certificate or medical information at certain times.

It depends what payment you get as to what you have to do.

If you have a health condition, injury or disability that impacts your ability to work, you would have provided a medical certificate when you applied.

The medical certificate will show your medical coverage. This is a period of time where your health practitioner has determined that you can't work due to your health condition, injury or disability.

Medical coverage is due to expire

If your medical coverage is due to expire while you're getting Jobseeker Support, you'll need to provide another medical certificate.

We'll write to you 4 weeks before your coverage expires asking you to either:

  • renew your medical certificate, or
  • tell us you're ready to look for work.

If you're going to renew your medical certificate, you must do this before your medical coverage expires. If you can't renew it before the expiry date, contact us as soon as you can.

Find out when your medical coverage expires

You can use MyMSD to find out when your medical coverage expires. It's listed in the 'My Profile' section.

You can also call us on 0800 559 009.

MyMSD

When you applied, you would have provided information that confirms your condition and the impact it has on your ability to work.

Every 2 years we may ask you for updated medical information. We may ask for this even if your health condition or disability is permanent or hasn’t changed.

This is to check how your health condition or disability currently impacts on your capacity to work. This will help us understand what support you need from us, and whether you’re able to work right now or in the future. 

If you need to complete a review

We’ll write to you if you need to complete a Supported Living Payment review. We’ll ask you to show us a recently completed Work Capacity Medical Certificate completed by a health practitioner. If we need further information, we’ll let you know.

If you can’t provide this information, or you want to see one of our designated doctors, call us to let us know.

Situations when you won't need to complete a review

We won't ask you to complete a Supported Living Payment review if you:

  • are totally blind
  • are terminally ill
  • have a severe intellectual or cognitive impairment
  • have a disorder that severely impacts on your ability to function and care for yourself and is unlikely to improve.

How to tell us if something changes