We can help you get ready to apply and find the right job for you. We can even help you while you're working.
Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
Find out what jobs are available, which job is best for you and how you can plan your career.
Whether you've just started a job or need some help at work, we've got your back.
Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
Take a look at the range of benefits and payments we have available.
Redundancy, health condition or disability or another reason you can’t work
Food, school costs, power, accommodation or other living expenses you need help with
You’ve had a relationship break-up, family breakdown or violent relationship end
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
Caring for someone else’s child or someone with a health condition, injury or disability
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
Childcare, school uniforms, stationery, having a baby and other costs if you have children
Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
Benefits and forms
A-Z list of benefits, forms, benefit rates
Check out what you need to do when you're getting a benefit or other payment from us.
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
Declare income and income deduction tables
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
Going on holiday or going to live overseas
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
Check or stop your payments, payment cards and other information
Check your debt, repayments and other debt information
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
Find out how we can help you with housing.
Nowhere to stay
Get help if you have nowhere to stay right now.
Find a house
Find out where to look for private housing, or apply for public (social) housing.
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
Find out how we can help if you’re moving house.
Read some of our housing information in other languages.
Using your information
Learn about how we use your information.
When we identify you
We need to identify you when we make decisions about you. This is so we can help you. For example, we'll need your name and date of birth to know who you are so we can give you a benefit.
We try not to identify you when we use your information to:
- look at how we operate
- design new services or tools.
This means we remove information, such as name and date of birth, before we use it for these reasons.
We use your information to:
We use your information to:
- work out what help we can give you
- work out your benefit payments
- work out what services will help you the most, including new services we're testing or trialling
- confirm you qualify for the support you get.
In some cases, we may use your information to:
- help you in an emergency, eg a flood or earthquake
- make sure people don't misuse the welfare system, eg, it helps us to manage debt and detect fraud
- keep us all safe when we're working together, eg, if you're aggressive to our staff or others, we may not let you into our site.
We use your information to make better decisions about:
- whether you need extra support from us
- how we can match our case managers' workload to clients who need that extra support.
To do this, we sometimes use our statistical predictive modelling tools.
Watch our video on:
How we operate as a Ministry
We use information to help us operate as a Ministry. This means we can make sure our systems run smoothly and our people are safe. We do this by:
- getting reports on how our benefit system is performing
- getting regular reports on things that may mean you pose a risk to our staff, e.g. aggressive interactions or if you've been trespassed from one of our offices
- completing assessments on you if we think you pose a risk to our staff or others, and
- regularly reviewing the way we operate.
We will use this information to do things like:
- make sure we have enough appointments available for you
- make sure our case managers can meet demand, and
- understand any risk that you can pose to our staff or others (if you do pose a risk, we'll change the way we interact with you).
How well our services work for you
We also use information to make sure our services help you. We do this by:
- reviewing the services we give you
- working with our providers to make sure their service is right for you.
We could do this in a general way, where we look at patterns or trends. Or we could have specific targets or outcomes we want to look at.
For example, we could trial a service with some clients to see if it's working well. We would then check this against other services to see what's most helpful.
Being transparent as a Ministry
We use information to show we're being transparent to the public. We do this by releasing regular reports on our performance, eg:
- Benefit factsheets
- Housing quarterly reports
- StudyLink statistics.
These reports go on the Ministry of Social Development (MSD) website.
We also use information to show we're meeting our obligations to the Government. These include:
- spending money in an effective and efficient way
- making progress on goals they have set for us.
We give the Government regular reports to show we're meeting our obligations.
Work out what to design
We use information to work out what kind of new services to design and who to design them for. For example, our information may tell us there are a lot of clients in Auckland that need help in a specific way.
We also use information to do research to help us to
- better understand what our clients need now and in the future
- get evidence to support our decision to trial something new.
Design and test
We use information to design new services or tools, and test them. For example, we use information to:
- design a new tool, such as myMSD or the eligibility guide, and test it. This helps us decide if the tool works in the best way for you
- design and trial a new service and test it. This helps us decide if we should continue, change or stop the trial.