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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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Change your bank account
If you want to change your bank account, you need to let us know as soon as possible. Don't close your old bank account until you've received a payment into your new account.
It takes 5 working days for your account details to be changed. If you've already closed your old account, call us.
How to tell us
Before you start
If you’re only changing the last 2 numbers of your account (the suffix), call us. We'll update this over the phone.
Step 1 - Get proof of your account
First you need to get proof of your new bank account number. This could be a:
- bank statement
- bank print-out stamped by the bank
- letter from the bank
- print-out from an ATM
- print-out of your internet banking which shows the web address, or
- photo or screenshot of your online banking.
Bank account evidence must show the:
- bank logo
- bank account number (does not have to show suffix), and
- account name(s).
Step 2 - Tell us about the change
You can either:
- upload your document to MyMSD (you need to call us on 0800 559 009 first), or
- complete the Change of bank account form. You can drop this and your evidence into, or post it to, your nearest service centre
Getting New Zealand Superannuation or Veteran's Pension
If your payments go to an overseas bank account, or you want your payments to go to an overseas bank account, contact Senior Services on 0800 552 002
Getting Youth Payment or Young Parent Payment
If you get Youth Payment or Young Parent Payment, you also need to contact your Youth Service provider directly to tell them about your change in circumstances.