-
Work homepage
-
Overview
Find out what services we can offer to help you find work and when you start a new job.
-
Looking for work
We have jobs available now in various industries and you can search on our job websites.
-
Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
-
Training and experience
Our programmes can help you get ready for work with training and work experience.
-
Job Connect on Facebook
Find out how we can help you get ready to work, find work, and support available while you're working.
-
CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
-
Help with work costs
Get help to pay for the things you need to start work
-
Job support and advice
Get all the support and advice you need to stay in work.
-
Health and disability
If you want to work, we can support you to find the right job for you.
-
Start your own business
We can help you get your business up and running.
-
Job interviews
Get advice about how to prepare for and deliver a great interview.
-
Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
-
-
Benefits and payments homepage
-
Overview
Take a look at the range of benefits and payments we have available.
-
Not working
Redundancy, health condition or disability or another reason you can’t work
-
Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
-
Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
-
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
-
Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
-
Caring
Caring for someone else’s child or someone with a health condition, injury or disability
-
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
-
Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
-
Payment issues
Fixing issues with Accommodation Supplement, Special Benefit and other payments we’ve made
-
16-19 year olds
Education, training, work and benefit help for 16-19 year olds
-
Benefits and forms
A-Z list of benefits, forms, benefit rates
-
-
On a benefit homepage
-
Overview
Check out what you need to do when you're getting a benefit or other payment from us.
-
Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
-
Income
Declare income, wages deduction calculator and tables
-
Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
-
Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
-
Payments
Check or stop your payments, payment cards and other information
-
Debt
Check your debt, repayments and other debt information
-
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
-
-
Housing homepage
-
Overview
Find out how we can help you with housing.
-
Nowhere to stay
Get help if you have nowhere to stay right now.
-
Find a house
Find out where to look for private housing, or apply for public (social) housing.
-
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
-
Move house
Find out how we can help if you’re moving house.
-
Appointments
If you need to book, change or cancel an appointment, you can call us.
We'll let you know when you need to book an appointment. It depends what you need help with. We'll also let you know what you'll need to provide.
In most cases we’ll need you to come in for a face-to-face appointment. Find a Service Centre - Work and Income
However, there may be times we’ll be able to support you over the phone.
If you're sick
Stay at home, even if you have an appointment.
You also need to stay at home if you are:
- sick from or have symptoms of COVID-19
- self-isolating.
If you can't come, call us. We can help you over the phone or make a new time for your appointment.
At risk of getting very sick with COVID-19? Just let us know when you come in and we can wear a mask when we meet with you.
The table below lists when you need an appointment or tells you what to do if you don't need one.
Reason | What to do |
---|---|
Check if you can get a benefit or payment |
You don't need to talk to us. Use Check what you might get, our online eligibility tool, to find out what type of benefit or payment you may be able to get. |
Apply for a benefit or payment |
You may need to talk to us. The first thing you need to do is use MyMSD to complete an online form. We use the information you give us in the online form to work out what you may be able to get. Once you've submitted your online form, we'll let you know what you need to do next, eg if you need to talk with us or provide any documents. The online form checks if you're eligible for the following types of assistance:
Find out more about: |
Apply for NZ Super |
You may need to talk with us. The first thing you need to do is use MyMSD to complete an online form. Once you've submitted your online form, we'll let you know what you need to do next, eg if you need to book a phone appointment with us or provide any documents. |
Apply for a job that you've seen on our online job database, Find a Job |
If you've found a job you like, call us on 0800 779 009 You need to be registered with us before we can refer to you a job listed on Find a Job. If you want to register, call us on 0800 779 009 |
Help with an immediate, essential or emergency cost that you cannot afford to pay for right now |
You may need to talk with us. It depends what you need help with. Have a look at the information on our website about the costs we can help with and how to apply. We'll also let you know if you need to talk with us. |
Advise us of a change in your circumstances such as:
|
You may need to talk with us. It depends on the type of change in your circumstances. You can tell us about most income and contact changes on MyMSD. There's information on our website about what changes you need to tell us about and how to do this. We'll also let you know if you need to talk with us. |
Provide supporting documents or proof |
If we need to see some of your documents, we'll let you know how you can send documents to us and whether we need to talk with you. |
Annual reviews |
You may need an appointment. We’ll tell you what you need to do in the review form or letter we send to you. If you need to return your completed review form, you can post or drop this off to your service centre (the review form will also have the return address on it). |
Temporary Additional Support (TAS) reapplication |
You may need an appointment. If you’re getting TAS, you need to reapply every 13 weeks. |
52-week reapplication for Jobseeker Support or Sole Parent Support |
You need an appointment. You'll need to re-apply for Jobseeker Support or Sole Parent Support in MyMSD. It will ask you to book an appointment with us. |
Apply for childcare or Out of School Care and Recreation (OSCAR) subsidy |
You may need to talk with us. It depends if you're applying for these payments only, or if you're applying for these payments and other payments. Have a look at the information on our website about these payments and how to apply. We'll also let you know if you need to talk with us. |
In most cases we'll be able to support you over the phone or online. However, there may be times where we'll need you to come in for a face-to-face appointment. If this happens, we'll talk with you about booking one at a time that suits you.
We can do a lot to help you over the phone or on MyMSD so you don't need to come and see us. Rather than dropping in, please call us on 0800 559 009.
You'll talk with a case manager who will:
- listen and ask questions about your situation
- check your original government-issued identity document (if you're applying for a benefit or ongoing payment)
- tell you how to send us any documents we need to see
- check you're getting everything you qualify for
- answer any questions you have
- let you know what you need to do next.
If you have an appointment booked and need to change or cancel, you'll need to call us.