Appointments

If you need to book, change or cancel an appointment, you can call us.

We'll let you know when you need to book an appointment. It depends what you need help with. We'll also let you know what you'll need to provide.

In most cases we’ll need you to come in for a face-to-face appointment. Find a Service Centre - Work and Income

However, there may be times we’ll be able to support you over the phone.

If you're sick

Stay at home, even if you have an appointment.

You also need to stay at home if you are:

  • sick from or have symptoms of COVID-19
  • self-isolating.

If you can't come, call us. We can help you over the phone or make a new time for your appointment.

At risk of getting very sick with COVID-19? Just let us know when you come in and we can wear a mask when we meet with you.

The table below lists when you need an appointment or tells you what to do if you don't need one.

Reason What to do

Check if you can get a benefit or payment

You don't need to talk to us.

Use Check what you might get, our online eligibility tool, to find out what type of benefit or payment you may be able to get.

Apply for a benefit or payment

You may need to talk to us.

The first thing you need to do is use MyMSD to complete an online form. We use the information you give us in the online form to work out what you may be able to get.

Once you've submitted your online form, we'll let you know what you need to do next, eg if you need to talk with us or provide any documents.

The online form checks if you're eligible for the following types of assistance:

  • Jobseeker Support
  • Sole Parent Support
  • Supported Living Payment
  • Young Parent Payment
  • Youth Payment
  • Accommodation Supplement
  • Disability Allowance
  • Temporary Additional Support
  • Child Disability Allowance
  • Out of School Care and Recreation (OSCAR) Subsidy
  • Childcare Subsidy
  • Emergency Benefit
  • Emergency Maintenance Allowance

Find out more about:

Apply for NZ Super

You may need to talk with us.

The first thing you need to do is use MyMSD to complete an online form. Once you've submitted your online form, we'll let you know what you need to do next, eg if you need to book a phone appointment with us or provide any documents.

Apply for a job that you've seen on our online job database, Find a Job

If you've found a job you like, call us on 0800 779 009

You need to be registered with us before we can refer to you a job listed on Find a Job. If you want to register, call us on 0800 779 009

Help with an immediate, essential or emergency cost that you cannot afford to pay for right now

You may need to talk with us.

It depends what you need help with. Have a look at the information on our website about the costs we can help with and how to apply. We'll also let you know if you need to talk with us.

Urgent or unexpected costs

Advise us of a change in your circumstances such as:

  • contact details
  • income
  • relationship or family situation

You may need to talk with us.

It depends on the type of change in your circumstances. You can tell us about most income and contact changes on MyMSD. There's information on our website about what changes you need to tell us about and how to do this. We'll also let you know if you need to talk with us.

Tell us if something's changed

Provide supporting documents or proof

If we need to see some of your documents, we'll let you know how you can send documents to us and whether we need to talk with you.

Types of documents we accept

Annual reviews

You may need an appointment. We’ll tell you what you need to do in the review form or letter we send to you.

If you need to return your completed review form, you can post or drop this off to your service centre (the review form will also have the return address on it).

Temporary Additional Support (TAS) reapplication

You may need an appointment. If you’re getting TAS, you need to reapply every 13 weeks.

Re-apply for TAS

52-week reapplication for Jobseeker Support or Sole Parent Support

You need an appointment. You'll need to re-apply for Jobseeker Support or Sole Parent Support in MyMSD. It will ask you to book an appointment with us.

Re-apply for Jobseeker Support

Re-apply for Sole Parent Support

Apply for childcare or Out of School Care and Recreation (OSCAR) subsidy

You may need to talk with us.

It depends if you're applying for these payments only, or if you're applying for these payments and other payments. Have a look at the information on our website about these payments and how to apply. We'll also let you know if you need to talk with us.

Childcare Subsidy

Out of School Care and Recreation Subsidy



Information

In most cases we'll be able to support you over the phone or online. However, there may be times where we'll need you to come in for a face-to-face appointment. If this happens, we'll talk with you about booking one at a time that suits you.

We can do a lot to help you over the phone or on MyMSD so you don't need to come and see us. Rather than dropping in, please call us on 0800 559 009.

You'll talk with a case manager who will:

  • listen and ask questions about your situation
  • check your original government-issued identity document (if you're applying for a benefit or ongoing payment)
  • tell you how to send us any documents we need to see
  • check you're getting everything you qualify for
  • answer any questions you have
  • let you know what you need to do next.

If you have an appointment booked and need to change or cancel, you'll need to call us.