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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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loginPhone us
When you call us, make sure you have your client number ready. You can find this on letters from us or on your Community Services Card.
We may ask for other personal details to make sure we have the right information in front of us while we talk with you.
If you register your voice with us, you won't have to answer security questions each time you call and you'll get through to us faster.
If you don't want to wait on the phone, you can ask for a call-back.
If we don't think we'll be able to call you back on the same day or wait times are short, call-backs won't be offered.
Call our general enquiries team:
- Monday to Friday, 7am to 6pm
- Saturday, 8am to 1pm.
Phone: 0800 559 009
Calling from Australia: 1800 150 479
Calling from overseas: +64 4 978 1180
NZ Superannuation
Call the NZ Superannuation team:
- Monday to Friday, 7am to 6pm
- Saturday, 8am to 1pm.
Phone: 0800 552 002
Calling from Australia: 1800 150 479
Calling from overseas: +64 4 978 1180
SuperGold Card
Call the Super Gold Card team Monday to Friday, 8am to 5pm, on 0800 25 45 65
Veteran's Pension
Call the Veteran's Pension team with any questions.
Call the Senior Services International team for help with New Zealand benefits or pensions paid overseas.
To find out about overseas benefits or pensions from countries we have a Social Security Agreement with, contact the relevant agency.
If you're getting Youth Payment or Young Parent Payment, contact your Youth Service Provider
If you don't have one, call our general enquiries line for under-65s and say "youth client" when the voice recording asks you how we can help.
We have interpreters who can talk with you in your language.
Find out which languages we speak here:
If the language you speak isn't listed, just call 0800 559 009 (or 0800 552 002 if you're over 65), and ask for an interpreter when you call.
Contact our special team if you are deaf, hard of hearing or have a speech impairment.
Call our online help team and say "online help" when the voice recording asks you how we can help.
Call us Monday to Friday, 8am to 5pm.
Phone: 0800 559 009
Service Express is an automated phone line, open 24 hours a day, 7 days a week.
You can check and update your personal information, such as:
- when your next payment will be
- when you next appointment or seminar is
- your debts and repayments
- set or reset your payment card PIN.
Phone: 0800 33 30 30
Job search
Call the Job Search team if you're looking for a job or want to ask about our vacancies.
Call us Monday to Friday, 8am to 6pm.
Phone: 0800 779 009
Employer Services
Call the Employer Services team if you're an employer.
Call us Monday to Friday, 8am to 6pm.
Phone: 0800 778 008
Call our Community Services Card team, Monday to Friday, 8am to 5pm.
Phone: 0800 999 999
Call the Client Support – Debt Management team with general questions about your debt and repayments.
Call us Monday to Friday, 9am to 5pm.
Phone: 0800 558 008
Calling from Australia: 1 800 988 002
Calling from overseas: +64 4 8191954
Postal address:
Collections Unit
PO Box 19236
Hamilton
3244
Residential Care Subsidy
Call our Residential Subsidy Unit:
- Monday, Tuesday, Thursday and Friday, 8am to 5pm
- Wednesday, 9.30am to 5pm.
Phone: 0800 999 727
Residential Support Subsidy
Call our Residential Subsidy Unit:
- Monday, Tuesday, Thursday and Friday, 8am to 5pm
- Wednesday, 9.30am to 5pm.
Phone: 0800 999 779
Calling from overseas: +64 9 845 77 43
If you think that someone you know may be carrying out benefit fraud, you can let us know.
Call us Monday to Friday, 8am to 5pm.
Phone: 0800 556 006
Email us at: WorkandIncome_OnlineServices@msd.govt.nz
Remember to include the URL or page address of the page with the fault.
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