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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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loginAccessibility
We want everyone to be able to access information about our payments and services.
We have an Accessibility Statement for this website which outlines:
- how we support accessibility
- our requirements for accessibility
- content that is not accessible
- compatibility with browsers and assistive technologies
- how to access alternate formats
- how to make a formal accessibility complaint.
Other accessibility information
You can use your browser’s help to:
- change the size, font and colour of the text on our website
- navigate our website using your keyboard on a desktop computer.
See below for further information about different accessibility aspects.
Print pages
You can print pages on our site using your browser’s print function. The page will print like a factsheet. You'll be able to see things like:
- the URL of the page that's printed
- the date it was printed
- an index of page links at the bottom of the printed page.
Change font size
If you want to increase or decrease the font size on a page on this site, use these keyboard shortcuts:
- Hold down Ctrl and press + (Windows, Linux, and Chrome OS) or hold down ⌘ and press + (Mac) to make the font larger.
- Hold down Ctrl and press - (Windows, Linux, and Chrome OS) or hold down ⌘ and press - (Mac) to make the font smaller.
If you want to change the font size for all sites, you can change them in your browser settings:
PDF and other documents
We use PDF files on our website for:
- printed forms - including a few fillable forms
- translated information
- Easy Read information.
Any PDF viewing software should open PDF files on our website. If you have trouble viewing PDF's or other document formats, please contact us.
Video playback
You can playback any videos on this site easily, using a keyboard instead of a mouse.
Here are the keyboard shortcuts you can use.
| Keyboard shortcut | Action |
|---|---|
| Space | Pause/Play video playback |
| Enter | Pause/Play video playback |
| M | Mute/Unmute video volume |
| Up and down arrows | Increase and decrease volume by 10% |
| Right and left arrows | Seek forward and backward by 5 seconds |
| 0-9 | Fast seek to x% of the video |
| F | Enter or exit full screen Note: To exit fullscreen in Flash press the Esc key |
Video transcripts
If you can't view or hear the video, you can read the accessible transcript instead. All videos will have one. You can access it at the bottom of the video.
Audio
We have some audio clips that talk about our payments and services. If you can't listen to the audio, you can read the accessible transcript instead. All audio clips will have one. You can access it at the bottom of the audio clip.
Speaking other languages
We have information about how we can help you in different languages on our website. You can read or listen to this in a number of different languages.
You can also speak with us in another language. You just need to ask for an interpreter when you call.
NZ Sign language
You can read or watch a video in NZ Sign Language about how we can help you. We can also arrange a NZ Sign Language interpreter if you meet with us.
Deaf, hard of hearing or have a speech impairment
If you’re deaf, have hearing loss or speech disability, you can contact us through either:
- our Deaf Services team (using text or email), or
- New Zealand Relay.
NZ Relay have a range of services available:
- Text Relay
- Captioned Relay
- Speech to Speech
- TTY to Voice
- TTY Voice Carry-Over
- TTY Hearing Carry-Over
- Video Interpreting Service.
You can use the option that works best for you.
Service centres accessibility
We have tried to make our service centres and their amenities as accessible as possible. If you have any trouble accessing one of our service centres or their amenities, please contact us.
Kiosks
We have computers at our service centres which you can use to go online. They are placed in kiosks with seating and are accessible for wheelchair users.
If you need assistance to use a kiosk, please ask a staff member.
Seating
Seating is available. Let a staff member know if you need a seat.
NZ Sign language
We can arrange a NZ Sign Language interpreter if you meet with us.
Assistance animals
If you have an assistance animal, you can bring them with you into the service centre. Please let our staff know that you have an assistance animal.
Toilets
Let a staff member know if you need to use a toilet. If there isn’t a toilet on site, we’ll let you know where the nearest public toilet is.
Urgent needs
If you have an urgent medical or personal need, tell a staff member straight away.
Help with forms
Staff in our service centres can help you complete your business with us. They can help you with things like paper forms and applying online.
You can nominate another person or organisation to act on your behalf when dealing with us. They are then called an agent.