We can help you get ready to apply and find the right job for you. We can even help you while you're working.
Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
Find out what jobs are available, which job is best for you and how you can plan your career.
Whether you've just started a job or need some help at work, we've got your back.
Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
Take a look at the range of benefits and payments we have available.
Redundancy, health condition or disability or another reason you can’t work
Food, school costs, power, accommodation or other living expenses you need help with
You’ve had a relationship break-up, family breakdown or violent relationship end
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
Caring for someone else’s child or someone with a health condition, injury or disability
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
Childcare, school uniforms, stationery, having a baby and other costs if you have children
Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
Benefits and forms
A-Z list of benefits, forms, benefit rates
Check out what you need to do when you're getting a benefit or other payment from us.
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
Declare income and income deduction tables
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
Going on holiday or going to live overseas
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
Check or stop your payments, payment cards and other information
Check your debt, repayments and other debt information
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
Find out how we can help you with housing.
Nowhere to stay
Get help if you have nowhere to stay right now.
Find a house
Find out where to look for private housing, or apply for public (social) housing.
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
Find out how we can help if you’re moving house.
Read some of our housing information in other languages.
We want everyone to be able to access information about our payments and services.
Contact us if you need any help accessing any of our information or services.
Website accessibility compliance
We are working towards meeting the New Zealand Government Web Standards. Meeting these Standards improves accessibility and your online experience.
We’re always improving our website. We continue to explore different ways to make it easy for you to get information. If there’s information you need that you can’t get, please contact us.
Using this website
You can use your browser’s help to:
- change the size, font and colour of the text on our website
- navigate our website using your keyboard on a desktop computer.
You can print pages on our site using your browser’s print function. The page will print like a factsheet. You'll be able to see things like:
- the URL of the page that's printed
- the date it was printed
- an index of page links at the bottom of the printed page.
Change font size
If you want to increase or decrease the font size on a page on this site, use these keyboard shortcuts:
- Hold down Ctrl and press + (Windows, Linux, and Chrome OS) or hold down ⌘ and press + (Mac) to make the font larger.
- Hold down Ctrl and press - (Windows, Linux, and Chrome OS) or hold down ⌘ and press - (Mac) to make the font smaller.
If you want to change the font size for all sites, you can change them in your browser settings:
PDF and other documents
We use PDF files on our website for:
- printed forms - including a few fillable forms
- translated information
- Easy Read information.
Any PDF viewing software should open PDF files on our website. If you have trouble viewing PDF's or other document formats, please contact us.
If you need any documents in another accessible format, please contact us.
Video and audio
We have quite a few videos on this site that talk about our payments or services. You can playback these videos easily using a keyboard instead of a mouse.
Here are the keyboard shortcuts you can use.
|Pause/Play video playback
|Pause/Play video playback
|Mute/Unmute video volume
|Up and down arrows
|Increase and decrease volume by 10%
|Right and left arrows
|Seek forward and backward by 5 seconds
|Fast seek to x% of the video
|Enter or exit full screen
Note: To exit fullscreen in Flash press the Esc key
If you can't view or hear the video, you can read the accessible transcript instead. All videos will have a one. You can access it at the bottom of the video.
We have some audio clips that talk about our payments and services. If you can't listen to the audio, you can read the accessible transcript instead. All audio clips will have one. You can access it at the bottom of the audio clip.
Speaking other languages
We have information about how we can help you in different languages on our website. You can read or listen to this in a number of different languages.
You can also speak with us in another language. You just need to ask for an interpreter when you call.
NZ Sign language
You can read or watch a video in NZ Sign Language about how we can help you. We can also arrange a NZ Sign Language interpreter if you meet with us.
Deaf, hard of hearing or have a speech impairment
If you’re deaf, have hearing loss or speech disability, you can contact us using the New Zealand Relay Service.
They have a range of services available:
- Text Relay
- Captioned Relay
- Speech to Speech
- TTY to Voice
- TTY Voice Carry-Over
- TTY Hearing Carry-Over
- Video Interpreting Service.
You can use the option that works best for you.
You can also email us at MSD_Deaf_Services@msd.govt.nz
Service centres accessibility
We have tried to make our service centres and their amenities as accessible as possible. If you have any trouble accessing one of our service centres or their amenities, please contact us.
We have computers at our service centres which you can use to go online. They are placed in kiosks with seating and are accessible for wheelchair users.
Seating is available. Let a staff member know if you need to sit down straight away. The staff member will arrange appropriate seating and assist you to deal with your enquiry.
NZ Sign language
We can arrange a NZ Sign Language interpreter if you meet with us.
If you have an assistance animal, you can bring them with you into the service centre.
To enter, they must be certified as a 'disability assist dog' by an approved organisation, e.g.
- Blind Foundation
- Assistance Dogs NZ
- Hearing Dogs, or
- Deaf People NZ.
Let a staff member know if you need to use a toilet. If there isn’t a toilet on site, we’ll let you know where the nearest public toilet is.
If you have an urgent medical or personal need, tell a staff member straight away.
Help with forms
Staff in our service centres can help you complete your business with us. They can help you with things like paper forms and applying online.
Nominate someone else
You can nominate another person or organisation to act on your behalf when dealing with us. They are then called an agent.