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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Payment issues
Fixing issues with Accommodation Supplement, Special Benefit and other payments we’ve made
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16-19 year olds
Education, training, work and benefit help for 16-19 year olds
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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Work homepage
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Overview
Find out what services we can offer to help you find work and when you start a new job.
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Looking for work
We have jobs available now in various industries and you can search on our job websites.
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Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
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Training and experience
Our programmes can help you get ready for work with training and work experience.
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Job Connect on Facebook
Find out how we can help you get ready to work, find work, and support available while you're working.
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CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
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Help with work costs
Get help to pay for the things you need to start work
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Job support and advice
Get all the support and advice you need to stay in work.
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Health and disability
If you want to work, we can support you to find the right job for you.
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Start your own business
We can help you get your business up and running.
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Job interviews
Get advice about how to prepare for and deliver a great interview.
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Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income, wages deduction calculator and tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Move house
Find out how we can help if you’re moving house.
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loginInformation for trespassed clients
If your behaviour poses a risk to the safety of our staff and other people at our offices, we can issue you with a trespass notice. This means you can't visit the office you've been trespassed from. However there are other ways you can continue to work with us.
A trespass notice is issued under section 4 of the Trespass Act. It's valid for 2 years.
Trespass notices - New Zealand Police website
If you've been trespassed from our office, your payments will still continue.
When we will issue a trespass notice
We will issue a trespass notice if your behaviour poses a risk to the safety of our staff.
This can include situations of:
- assault
- property theft or damage
- intimidating behaviour, or
- threats of harm to people.
We can issue a trespass notice for one or more of our offices.
How you can work with us
You can't visit the office you've been trespassed from.
However you can still contact us by:
- using MyMSD
- phone
- letter - you can write to your nearest service centre
You can also appoint an agent and/or an advocate who can work with us on your behalf.
Using an agent
An agent is someone who can act on your behalf. They can do this at the site you've been trespassed from.
They can do things like:
- visit the site
- apply for financial assistance
- update your details, or
- get your mail.
You’re responsible for choosing your agent and deciding what they can or can’t do. Your agent can be a person or an organisation. Whoever you choose as your agent must agree to act on your behalf.
You and your agent need to complete an application form to appoint them as your agent.
Having someone act on your behalf
Using an advocate
An advocate is someone independent of the Ministry of Social Development who knows and understands the benefit system, your rights and obligations.
An advocate can work with us to see that you get all the assistance you're entitled to. They can help explain your situation in meetings with us.
How to find an advocate
Contact a Citizens Advice Bureau or Community Law Centre near you for contact details of advocates in your area.
There are also contact details for organisations that offer free legal and benefit advice. You can find their details on the Ministry of Social Development’s website.
If you disagree with the trespass notice
If you feel like the trespass notice shouldn't have been given, you can send us a letter outlining:
- the reason you disagree with the trespass notice
- any other information about your situation that you think we need to take into account.
You can post this to your nearest service centre.
If you ignore the trespass notice
If you enter the office you're trespassed from, we can ask you to leave. If you don't leave, we can call the police.
The police can remove you and we may prosecute you for trespassing.
When the trespass notice ends
Trespass notices are valid for 2 years. We can withdraw a trespass notice before the end of the 2 year period.
Once the trespass notice has expired, you're able to visit that office again.