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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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loginInformation for trespassed clients
If your behaviour poses a risk to the safety of our staff and other people at our offices, we can issue you with a trespass notice. This means you can't visit the office you've been trespassed from. However there are other ways you can continue to work with us.
A trespass notice is issued under section 4 of the Trespass Act. It's valid for 2 years.
Trespass notices - New Zealand Police website
If you've been trespassed from our office, your payments will still continue.
When we will issue a trespass notice
We will issue a trespass notice if your behaviour poses a risk to the safety of our staff.
This can include situations of:
- assault
- property theft or damage
- intimidating behaviour, or
- threats of harm to people.
We can issue a trespass notice for one or more of our offices.
How you can work with us
You can't visit the office you've been trespassed from.
However you can still contact us by:
- using MyMSD
- phone
- letter - you can write to your nearest service centre
You can also appoint an agent and/or an advocate who can work with us on your behalf.
Using an agent
An agent is someone who can act on your behalf. They can do this at the site you've been trespassed from.
They can do things like:
- visit the site
- apply for financial assistance
- update your details, or
- get your mail.
You’re responsible for choosing your agent and deciding what they can or can’t do. Your agent can be a person or an organisation. Whoever you choose as your agent must agree to act on your behalf.
You and your agent need to complete an application form to appoint them as your agent.
Having someone act on your behalf
Using an advocate
An advocate is someone independent of the Ministry of Social Development who knows and understands the benefit system, your rights and obligations.
An advocate can work with us to see that you get all the assistance you're entitled to. They can help explain your situation in meetings with us.
How to find an advocate
Contact a Citizens Advice Bureau or Community Law Centre near you for contact details of advocates in your area.
There are also contact details for organisations that offer free legal and benefit advice. You can find their details on the Ministry of Social Development’s website.
If you disagree with the trespass notice
If you feel like the trespass notice shouldn't have been given, you can send us a letter outlining:
- the reason you disagree with the trespass notice
- any other information about your situation that you think we need to take into account.
You can post this to your nearest service centre.
If you ignore the trespass notice
If you enter the office you're trespassed from, we can ask you to leave. If you don't leave, we can call the police.
The police can remove you and we may prosecute you for trespassing.
When the trespass notice ends
Trespass notices are valid for 2 years. We can withdraw a trespass notice before the end of the 2 year period.
Once the trespass notice has expired, you're able to visit that office again.