Benefits and payments homepage
Take a look at the range of benefits and payments we have available.
Redundancy, health condition or disability or another reason you can’t work
Food, school costs, power, accommodation or other living expenses you need help with
You’ve had a relationship break-up, family breakdown or violent relationship end
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
Caring for someone else’s child or someone with a health condition, injury or disability
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
Childcare, school uniforms, stationery, having a baby and other costs if you have children
Fixing issues with Accommodation Supplement, Special Benefit and other payments we’ve made
16-19 year olds
Education, training, work and benefit help for 16-19 year olds
Benefits and forms
A-Z list of benefits, forms, benefit rates
Find out what services we can offer to help you find work and when you start a new job.
Looking for work
We have jobs available now in various industries and you can search on our job websites.
Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
Training and experience
Our programmes can help you get ready for work with training and work experience.
Job Connect on Facebook
Find out how we can help you get ready to work, find work, and support available while you're working.
CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
Help with work costs
Get help to pay for the things you need to start work
Job support and advice
Get all the support and advice you need to stay in work.
Health and disability
If you want to work, we can support you to find the right job for you.
Start your own business
We can help you get your business up and running.
Get advice about how to prepare for and deliver a great interview.
Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
On a benefit homepage
Check out what you need to do when you're getting a benefit or other payment from us.
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
Declare income, wages deduction calculator and tables
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
Check or stop your payments, payment cards and other information
Check your debt, repayments and other debt information
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
Find out how we can help you with housing.
Nowhere to stay
Get help if you have nowhere to stay right now.
Find a house
Find out where to look for private housing, or apply for public (social) housing.
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
Find out how we can help if you’re moving house.
Payment cards are an easy way for you to pay for goods and services from shops that accept them.
How the payment card works
Our payment cards look like Eftpos cards.
We load them with a cash balance so you can buy approved items.
The balance is either loaded onto a card you have already, or a new card if you don't have one.
You can use the card in shops that take Eftpos, and have registered with us to accept our card.
You'll need to spend any balance loaded onto your card within 7 days.
It’s important to use your payment card to buy essential items only such as food, petrol, clothing - it depends what you've applied for, and you can talk to a Work and Income staff member about this.
Payment Cards must not be used for non-essential items like:
- vaping products
- gift cards
- vouchers (this excludes phone top-ups)
- lotto tickets
- non-essential appliances (such as an air fryer), or
- non-essential electronics (such as a gaming console).
To find out more about how to use your payment card, go to Using your Payment Card.
Getting a voucher instead of a payment card
There are times when we need to give you a payment voucher instead of a payment card, for example when:
- local shops or landlords don't have Eftpos terminals
- you're unable to use a payment card
- the Eftpos network or our internal systems are down
- there's a state of emergency.
Don't throw the card away after you've used up the balance. Keep it so we can use it again if you need more help.
Getting a card
You need a payment card:
- the first time you’re given a food or hardship grant (if you haven't had one before), or
- after you talk with your Youth Service provider about your application for Youth Payment or Young Parent payment
- if you've lost an earlier card and you need a new one
- if your earlier card has expired and you need a new one.
If you're applying for a payment and need a payment card to load this onto, please call us to talk about how we can get a card to you.
When you get your card, we'll:
- ask you to sign the back of your card
- let you know what you can use your payment card for and where.
Keep your payment card safe
Keep your card safe, it’s like an Eftpos card.
We can't add a new balance to a card you've lost.
We'll need to cancel a lost card and give you a new card as soon as we can.
What to do if you lose your card
Call us to tell us you've lost your card. When you do say 'payment card'.
If you have a Youth Service Provider, let them know you've lost your payment card too.