Reapply for Jobseeker Support

You need to:

• log in to MyMSD
• select the notification (at the top of your home screen)
• fill in the online reapplication form, including:
  • answering questions about your circumstances or confirming they haven't changed
  • agreeing to meet your obligations, and
  • confirming you want to reapply, and
• submit your online reapplication form.

If your benefit expiry date is a Monday, the last day you can reapply in MyMSD is the Friday before this. If you can't reapply by then, follow the instructions under 'Can't use MyMSD'.

Can't use MyMSD

If you can't complete the reapplication form in MyMSD, you need to call us.

We'll book an appointment for you. If you have a partner who is also getting Jobseeker Support, you both need to attend the appointment together.

Then go to step 3.

If you've reapplied in MyMSD, you'll see a message after you've submitted your reapplication telling you if you need an appointment. You can book this in MyMSD.

It could be:

• an in-person appointment
• a Kōrero Mahi - Work check-in seminar, or
• a phone appointment in some cases.

You need to attend your appointment or seminar before your benefit expires. If you don't, your benefit payments may stop.

If you book a seminar, we'll send you a text confirming the date, time and address.

If you have a partner

If you have a partner who is also getting Jobseeker Support, you both need to attend the appointment together.

If your situation has changed, you'll need to provide supporting documents as proof of what's changed. If you've reapplied online, we'll let you know if you need to do this in the email we'll send you after you've submitted your reapplication.

You can get supporting documents to us by either:

• uploading them to MyMSD
• dropping them off to your local service centre, or
• bringing them with you to your appointment if you have an in-person one.

If you have a phone appointment, you'll be able to upload your documents to MyMSD during your appointment.

You have a new partner

Your partner needs to provide:

• identification, e.g. birth certificate or passport
• evidence of their income
• evidence of their assets, and
• evidence of their bank account number.

Dependent child in your care

If you have a new dependent child in your care, you need to provide:

• the child's identification, e.g. a birth certificate, and
• any other evidence to support this, e.g. a letter from the child's previous caregiver or Oranga Tamariki.

If a dependent child is no longer in your care, you need to provide a letter or email from:

• yourself
• the child's school, or
• Plunket.

Change to your rent or board

If we ask you to, you need to provide one of the following:

• a tenancy agreement, or
• a letter from your landlord or the person charging board.

You also need to provide a water rates statement if you pay water rates.

Change to your mortgage costs

You need to provide any of the following (depending on what's changed):

• your mortgage contract, including confirmation of the current minimum repayment amount
• the latest house insurance bill or papers (excluding contents)
• the latest rates notice
• receipts of any essential repairs and maintenance completed in the last 12 months, and
• the body corporate fees account (if applicable).

Change to your income

If we ask you to, you need to provide one of the following:

• a letter from your employer
• a payslip
• an employment contract
• an Inland Revenue (IR) online printout
• full financial statements, or
• a letter from your accountant if you're self-employed.

Change to your assets

You need to provide any of the following depending on what assets you have:

• a term deposit statement
• a bank statement showing the current balance of all your accounts
• a share certificate
• a latest valuation and mortgage balance on a rental property's net equity.

Going to a seminar

If you've booked a Kōrero Mahi - Work check-in seminar, you'll need to go into our service centre to attend it. It will take about 1 hour.

At the seminar we'll tell you about:

• what you have to do while you're getting Jobseeker Support
• how we can help you get ready to work
• where to look for jobs and what help you can get.

At the end of the seminar, you'll need to meet with us one-on-one. We'll talk to you about:

• what you've been doing to find work
• what kind of work you can do
• what support you need to get a job, like a CV, training, work gear or clothes
• what your next step is to get into work.

Going to an appointment

If you have an appointment, we'll talk with you at your appointment about:

• what you've been doing to find or prepare for work
• how we can support you to find or prepare for work, and
• your obligations and what you need to do while getting Jobseeker Support.

We may also talk with you about updating your Jobseeker profile.

We'll also:

• complete a reapplication form with you if you weren't able to do this online in MyMSD, and
• let you know if there's any other documents you or your partner (if you have one) need to provide, and
• review any change in your circumstances.

If you have a partner, we'll also get all the information we need from them to complete your reapplication. 

We’ll send you a letter to let you know if your benefit will be regranted or if we’re going to stop your payments. 

If it’s going to be regranted, it will be regranted for 26 weeks (6 months). 

If you don’t agree with a decision we’ve made, you can ask for a review. 

You can rebook in MyMSD if you can't make it. Just open your appointment or seminar from the home screen and select 'I can't make it'.

Make sure you rebook for a date that's before the date your benefit expires. Once your benefit expires, you can't rebook any more. If there aren't any available before your benefit expires, call us on 0800 559 009.

If you can't use MyMSD, call us on 0800 559 009 to rebook.