-
Work homepage
-
Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
-
Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
-
Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
-
Working
Whether you've just started a job or need some help at work, we've got your back.
-
Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
-
Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
-
-
Benefits and payments homepage
-
Overview
Take a look at the range of benefits and payments we have available.
-
Not working
Redundancy, health condition or disability or another reason you can’t work
-
Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
-
Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
-
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
-
Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
-
Caring
Caring for someone else’s child or someone with a health condition, injury or disability
-
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
-
Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
-
Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
-
Benefits and forms
A-Z list of benefits, forms, benefit rates
-
-
On a benefit homepage
-
Overview
Check out what you need to do when you're getting a benefit or other payment from us.
-
Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
-
Income
Declare income and income deduction tables
-
Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
-
Going overseas
Travelling or moving overseas may affect your payments.
-
Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
-
Payments
Check or stop your payments, payment cards and other information
-
Debt
Check your debt, repayments and other debt information
-
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
-
-
Housing homepage
-
Overview
Find out how we can help you with housing.
-
Nowhere to stay
Get help if you have nowhere to stay right now.
-
Find a house
Find out where to look for private housing, or apply for public (social) housing.
-
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
-
Moving house
Find out how we can help if you’re moving house.
-
loginAutomated decision-making
Find out about automated decision-making (ADM) and our ADM Standard.
In some of our processes we use automated tools to make decisions. This is called automated decision-making (ADM). When tasks are repetitive or manual and don’t need discretion from our staff, we can process things faster and more consistently. For example, we use ADM to re-grant payments, like Jobseeker Support, when all criteria are met.
Automated decision-making does not replace our staff making decisions and having conversations with you when that is needed.
We’ll let you know if we use automated decision-making when we provide a service to you.
Automated decision-making is not generative AI. Generative AI is the type of technology used in tools like ChatGPT.
Making sure we are responsible
To make sure we are responsible and fair when we use automated decision-making, we use an ADM Standard.
We also use our Privacy, Human Rights and Ethics Framework to make sure that we’re looking at risks of the process to safeguard the New Zealanders we support. Any possible bias or discrimination, and other risks are assessed.
The Group General Manager, Service Improvement and Delivery makes sure that we deal with any issues about automated decision-making if they come up.
There's more information about this on the Ministry of Social Development (MSD) website.
About MSD’s Automated Decision-Making Standard - Ministry of Social Development
If you do not agree with a decision made using ADM
If you don’t understand or agree with a decision we’ve made using automated decision-making, you can contact us and speak to a person.
If you have a complaint about MSD’s use of ADM
If you have a complaint about MSD’s use of automated decision-making, please contact us.