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Work and income | Te Hiranga Tangata
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  • Work homepage

    • Overview

      We can help you get ready to apply and find the right job for you. We can even help you while you're working.

    • Get ready to work

      You can get training, help with CVs and cover letters, and advice for job interviews.

    • Find jobs

      Find out what jobs are available, which job is best for you and how you can plan your career.

    • Working

      Whether you've just started a job or need some help at work, we've got your back.

    • Lost your job

      We'll help you get ready to find a new job and support you while you're between jobs.

    • Start your own business

      Get help to plan and set up a successful business or be a self-employed contractor.

  • Benefits and payments homepage

    • Overview

      Take a look at the range of benefits and payments we have available.

    • Not working

      Redundancy, health condition or disability or another reason you can’t work

    • Living expenses

      Food, school costs, power, accommodation or other living expenses you need help with

    • Relationship changes

      You’ve had a relationship break-up, family breakdown or violent relationship end

    • Health and Disability

      Counselling, prescription and GP costs, medical alarms and other costs we can help with

    • Seniors

      Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors

    • Caring

      Caring for someone else’s child or someone with a health condition, injury or disability

    • Urgent or unexpected costs

      Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with

    • Children

      Childcare, school uniforms, stationery, having a baby and other costs if you have children

    • Moving to New Zealand

      Payments you can get from us, settling into NZ, overseas pensions and more.

    • Benefits and forms

      A-Z list of benefits, forms, benefit rates

  • On a benefit homepage

    • Overview

      Check out what you need to do when you're getting a benefit or other payment from us.

    • Something's changed

      Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.

    • Income

      Declare income and income deduction tables

    • Childcare

      Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information

    • Going overseas

      Travelling or moving overseas may affect your payments.

    • Re-apply, review or renew

      Re-apply for a payment, review circumstances, renew medical certificate and more

    • Payments

      Check or stop your payments, payment cards and other information

    • Debt

      Check your debt, repayments and other debt information

    • Rights and responsibilities

      Our commitment to you,  obligations, complaints, benefit fraud and more

  • Housing homepage

    • Overview

      Find out how we can help you with housing.

    • Nowhere to stay

      Get help if you have nowhere to stay right now.

    • Find a house

      Find out where to look for private housing, or apply for public (social) housing.

    • Living in your home

      Get help with accommodation costs, and advice on any housing issues and public housing tenancies.

    • Moving house

      Find out how we can help if you’re moving house.

    • Other languages

      Read some of our housing information in other languages.

  • Go to the Work and Income home page
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    • Relationships
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    • Seniors
      • Find out if you can get NZ Super or Veteran's Pension
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    • Urgent costs
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    • Moving to NZ
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  • On a benefit
    • Changes and income
      • Income
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    • Obligations
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      • When you don’t meet your obligations
    • Payments
      • Check your payments
      • Changes to your payments
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      • Stop your payments
      • Stop your childcare payments
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      • Repay debt while on benefit or pension
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    • Living in your home
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      • Staying in emergency housing
    • Moving house
      • Bond Grant
      • Accommodation Security Cover Grant
      • Accommodation Costs in Advance Grant
      • Moving Costs Grant
      • Tenancy Costs Cover
      • Transition to Alternative Housing Grant
      • Transfer to another public housing property
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  • Employers
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      • List a vacancy
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      • Mana in Mahi
      • Skills for Industry
      • Support once your employee starts work
      • Mainstream programmes
      • Modifications to your workplace
    • Industry partnerships
    • Redundancy support
    • Emergencies and adverse events
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  1. Home
  2. Online Services
  3. Apply online
  4. Help completing an online form for a benefit or NZ Super

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Online services

  • Apply online
  • Apply for NZ Super
  • MyMSD
  • Check what you might get
  • Kimi Mahi Mai - Find a Job
  • List a job vacancy
  • Help with online services

Help completing an online form for a benefit or NZ Super

Help to complete your online form for a benefit or NZ Super

Find your saved or submitted online application

Can't find your application
Continue a saved application

Logged out or timed out of Apply Online

If you stay on the same page for 3 minutes without doing anything, a message will display asking if you want to "Stay logged in?"

If you don't select "Stay logged in" within 2 minutes, you'll be logged out and taken to the MyMSD logout screen.

You'll need to log back in again to complete your application.

Help in answering some questions

If you want help with a question, you can click on the blue question mark next to the question. This is the 'Help' button.

If you select 'Next' on a page and you can't get to the next page, you may have either:

  • not answered the 'required' questions
  • typed in characters that can't be accepted (eg, no extra spaces or symbols), or
  • ticked a box after a question to add more information (but you haven't added it), eg past employment information.

You need to either:

  • answer the 'required' questions
  • check any error messages on the page and correct the error, or
  • un-tick the box after the question if you don't have more information to add (or add the information).

On the page where you enter your contact details, there will be 4 boxes for each phone number where you need to enter info:

  • Country code
  • Area code
  • Phone number
  • Phone extension

Don't include any brackets (), dash or hyphens.

Enter the income amount in the NZ dollar value without any symbols, eg 500.25. The '$' symbol is already displayed for you so you don't need to enter this.

If you enter letters, extra spaces or symbols (eg a dollar sign), you'll get an error and won't be able to continue to the next page.

If your income changes from week to week, give us an average. For example, the average of your last 4 weeks pay.

The Co-operative Bank

The Co-operative Bank has the same prefix as the BNZ. Select 02- BNZ as your account prefix.

Credit unions

Credit unions will have given you an account number for the bank they use. Use this bank account number, not your credit union customer number. If you don't have this bank account number, contact your Credit Union.

Invalid bank account number

Please check your account number against your bank statement through online banking or by calling your bank.

Unfortunately questions have to apply to both single and people who are in a relationship. If you’re single, you can ignore the reference to a partner.

If your partner doesn't have an Inland Revenue number or bank account, enter your details instead and discuss this with your case manager at your appointment.

You may get an error message that says "An error has occurred and you cannot process the form at this time. Logout and try again later."

These errors will have an error code at the start, eg UA-6501.

If you call us to talk about the error, give us the error code. It will help us when looking into the error.

If you need more help with our Online Services, contact us

How we can help

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