Letters online

You can get an email notification when you have a new letter to read in MyMSD. It's quick and easy to set this up:

1. Log in to MyMSD
2. Go to 'My Letters'
3. Select 'Stop sending my letters by post'.

Don't have MyMSD? Register for it here:

How to read your letters

You'll get an email when you have a new letter - no need to wait for the post!

Follow these steps to open your letter:

1. Log in to MyMSD
2. Go to 'My letters' - you'll see all your letters from the last 12 months
3. Click on the title of the new letter
4. Your device will download the letter and save it to your Downloads folder, where you can open it and read it.

If you don't have mobile data, don't worry – MyMSD uses Cheap As Data, so it uses little or none of your data.

If your letter says you need to fill in a form, the form will be sent to you separately by post.

Keep a copy of your letters

Letters are stored in MyMSD for 12 months from the date of the letter.

If you want to keep a copy of letters for your own records, you can:

Check your downloads folder

When you open the letter in MyMSD it will automatically download it to your device as a PDF. You can find this again later in your downloads folder.

Email a copy of your letter

You can email a copy of your letter to yourself or someone else if you have email linked to your device. Download the letter from MyMSD, create a new email, and attach the downloaded letter to your email.

Print your letters

You can print your letter if your printer is linked to your device.

Email notification not received

If you're not getting email notifications from us, but you have unread letters in MyMSD, check :

• you've selected 'Stop sending my letters by post' in MyMSD, and
• we have the correct email address for you – you can check this in MyMSD, under 'My profile'.

You should also check your junk or spam mail folder in case emails from us are going there.