Letters online

You can read your letters from us online in MyMSD. It's fast, easy, and you'll stay up to date with anything important you need to know.

You can get an email notification when you have a new letter to read in MyMSD. It's quick and easy to set this up:

  1. Log in to MyMSD
  2. Go to 'My Letters'
  3. Select 'Stop sending my letters by post'.
Go to My MSD login

Don't have MyMSD? Register for it here:

Register for MyMSD
View transcript of 'Getting your letters faster in MyMSD' video

"I don't know about you, but I don't get a lot of letters in my mailbox." [slide with words 'Getting your letters faster in MyMSD' and man standing smiling and holding out a mobile phone to the camera showing the MyMSD homepage, moves to second slide showing a mailbox with the words 'Still getting letters?' at the top]

"I usually get emailed letters and bills, or look at them in an app." [slide showing a laptop with email notifications showing 'Your electricity bill', 'Your internet bill', 'You got mail', 'Update your address' and 'Electricity usage' and a mouse pointer moving over each notification, moves to a second slide with a man holding a mobile phone up and looking at the mobile phone and then shaking the mobile phone]

"Did you know you can read your letters from Work and Income in MyMSD?" [slide with blue background and words 'Did you know you can read your letters online?', moves to a second slide with a man holding out a mobile phone to the camera showing the MyMSD homepage and the camera zooms into the mobile phone]

"And you get an email when you have a new letter to read" [slide showing a laptop with the MyMSD homepage and an envelope icon pops up in a speech bubble with the words 'You've got a letter' to the left and a number '1' at the top right of the envelope]

"instead of waiting for the post." [slide showing a picture of a clock on the left and a mailbox on the right, and the clock hands move around showing time ticking by]

"The benefits of getting your letters online are:" [slide with words 'The benefits of getting your letters online' and a man sitting at a desk with a laptop smiling at the camera]

"it's secure. It's fast. You don't have to pay for data in MyMSD" [slide showing 3 columns, a picture of a shield with a tick in it appears in the first column with the word 'Secure' underneath, a picture of a lightening bolt appears in the second column with the word 'Fast' underneath, and a picture of a wifi icon appears in the third column with the words 'Free data' underneath]

"You get notified by email when you have a new letter to read." [slide with a blue background and a white speech bubble with the words 'You've got a letter' and an envelope icon with a '1' in the top right hand corner]

"Reading your letters online makes it easier to stay up to date with changes and things you might need to do for your payments." [slide with a man sitting at a desk with a laptop and holding a mobile phone saying these words to the camera]

"And you don't need to wait for days for your letters in the post." [slide with a calendar week showing 'Monday to 'Friday' and a mouse pointer moving over each day in the week]

"Here's how to do it in MyMSD." [slide with a man sitting at a desk with a laptop and holding a mobile phone with MyMSD on it]

"Log in and go to 'My Letters'" [slide with a picture of a mobile phone showing the MyMSD homepage and a mouse pointer clicking on 'Log in', moves to a second slide with the same mobile phone showing the MyMSD home screen and a mouse pointer clicking on 'My letters' in the left-hand navigation]

"Select 'Stop sending my letters by post'." [slide showing the MyMSD 'My letters' screen and words at the top of the screen saying 'You can choose to get an email when you have new mail here, instead of getting letters in the post' with a link under this reading 'Stop sending my letters by post' and a mouse pointer clicking on this link]

"Finally, just confirm your email address. Done" [slide showing the MyMSD 'Manage post preferences' screen with a heading 'Is this still your email?' and an email address displaying, with a circle to the left of it. A mouse pointer clicks into the circle which colours it blue, and then clicks on 'Confirm'. A man appears in the top right hand side of the slide and says 'Done']

"No more slow letters for you." [slide with blue background showing a picture of a mail box with a red circle and diagonal line through it]

"Whenever there is a new letter, you'll get an email to let you know." [slide showing the MyMSD 'My letters' screen with a list of letters on the left and the date of the letter on the right, moves to a second slide showing a laptop with email notifications, the first one showing as 'You've got a letter' with 'MSD - Work and Income - Confirming your circumstances' in the subject line, then further email notifications showing 'Your electricity bill', 'Your internet bill', 'You got mail', 'Update your address' and 'Electricity usage'. A mouse pointer clicks on the 'You've got a letter' email notification]

"Then just log into my MSD to have a read." [slide showing a man standing in an office holding a mobile phone showing the MyMSD homepage and pointing to it, the camera zooms into the mobile phone]

[slide showing the Ministry of Social Development logo, the Work and Income logo and 'www.workandincome.govt.nz']

How to read your letters

You'll get an email when you have a new letter - no need to wait for the post!

Follow these steps to open your letter:

  1. Log in to MyMSD
  2. Go to 'My letters' - you'll see all your letters from the last 12 months
  3. Click on the title of the new letter
  4. Your device will download the letter and save it to your Downloads folder, where you can open it and read it.

If you don't have mobile data, don't worry – MyMSD uses Cheap As Data, so it uses little or none of your data.

If your letter says you need to fill in a form, the form will be sent to you separately by post.

Keep a copy of your letters

Letters are stored in MyMSD for 12 months from the date of the letter.

If you want to keep a copy of letters for your own records, you can:

Check your downloads folder

When you open the letter in MyMSD it will automatically download it to your device as a PDF. You can find this again later in your downloads folder.

Email a copy of your letter

You can email a copy of your letter to yourself or someone else if you have email linked to your device. Download the letter from MyMSD, create a new email, and attach the downloaded letter to your email.

Print your letters

You can print your letter if your printer is linked to your device.

Email notification not received

If you're not getting email notifications from us, but you have unread letters in MyMSD, check :

  • you've selected 'Stop sending my letters by post' in MyMSD, and
  • we have the correct email address for you – you can check this in MyMSD, under 'My profile'.

You should also check your junk or spam mail folder in case emails from us are going there.