Register as a Work and Income supplier

Step 1 - Fill in the registration form

To register as a supplier you can either complete an online or paper form.

You only need to use the paper form if either:

• the online form does not recognise your business address
• your Merchant ID has letters in it
• you have problems filling in or accessing the online form.

Register using the online form

When you register using the online form:

• only enter the first 60 characters of your business name or trading name.
• enter your GST or IRD number without spaces or dashes.

Once you've completed and submitted the online form, we'll email you a copy of your form – you need to send this back to us as part of step 3.

Register using the paper form

You only need to use the paper form if either:

• the online form does not recognise your business address
• your Merchant ID has letters in it
• you have problems filling in or accessing the online form.

To use this form you need to:

1. download and print the PDF
2. fill in the form by hand (including signing it)
3. scan or take a picture of the completed form.

Step 2 - Gather your supporting documents

We need:

• verification of your bank account or building society account, which shows your:
  • account name
  • account number, and
  • bank logo
• an EFTPOS printout (if you have EFTPOS) confirming your EFTPOS Merchant ID number.

If you're a landlord or accommodation provider

You also need to provide these supporting documents:

• Homeowners:
  • land and water rates bills or mortgage documents
  • trust deeds (if property is owned or managed by a trust)
  • photo ID (driver licences need to show front and back ) for the homeowner completing the Supplier registration, as is written on the land and water rates bills and mortgage details
  • a written contract of authority if someone is acting on behalf of a homeowner. This includes contact details and photo ID for the homeowner(s) and the person acting their behalf.
• Property management:
  • a contract between the property management company and the homeowner(s)
  • photo ID (driver licences need to show front and back) for the property manager and the homeowner(s).
• Head tenants:
  • tenancy agreements between the head tenant and the homeowner(s)
  • photo ID (driver licences need to show front and back) for the head tenant and the homeowner(s).

Step 3 - Email us your form and supporting documents

You need to send us both:

• your completed form - either the online copy you were emailed, or your paper PDF
• your supporting documents.

Email these to us at cpu_suppliers@msd.govt.nz

If you completed the online form, make sure you include your application reference number in the subject line.

To change any of your business details, you need to complete the following form:

To use the form:

Step 1 - Download and print the PDF

Step 2 - Fill in the form by hand (including signing it)

Step 3 - Gather your supporting documents

We need:

• verification of your bank account or building society account, which shows your:
  • account name
  • account number, and
  • bank logo
• an EFTPOS printout (if you have EFTPOS) confirming your EFTPOS Merchant ID number.

If you're a landlord or accommodation provider

You also need to provide these supporting documents:

• • Homeowners:
    • land and water rates bills or mortgage documents
    • trust deeds (if property is owned or managed by a trust)
    • photo ID (driver licences need to show front and back ) for the homeowner completing the Supplier registration, as is written on the land and water rates bills and mortgage details
    • a written contract of authority if someone is acting on behalf of a homeowner. This includes contact details and photo ID for the homeowner(s) and the person acting their behalf.
  • Property management:
    • a contract between the property management company and the homeowner(s)
    • photo ID (driver licences need to show front and back) for the property manager and the homeowner(s).
  • Head tenants:
    • tenancy agreements between the head tenant and the homeowner(s)
    • photo ID (driver licences need to show front and back) for the head tenant and the homeowner(s).

Step 4 - Send the form

You can either send the form and supporting documents by:

• email: scan or take a picture of the completed form and relevant documents, and send it to us at cpu_suppliers@msd.govt.nz
• dropping them off to a local service centre, or
• post: send the form, along with any relevant documents, to:

Payment Card
Central Processing Unit
PO Box 43 195
Mangere 2025
Auckland

When a refund needs to go to us

The refund needs to go to us (Ministry of Social Development) when you need to refund money from:

• a one-off payment or
• a payment made using a payment card.

This might be because the client paid for goods or services they didn't get. 

How to refund money to us

You can do this by direct credit:

Account name: MSD ROBOC 3

Account number: 03-0049-0006243-25 

Reference: Add the letter C and customer’s 9-digit reference number (without spaces or dashes) e.g. C123456789

Code: RFD

Particulars: Client surname and initial

Please then email Crown_Revenue@msd.govt.nz to confirm a refund has been paid and include details of:

• the amount
• customer’s surname and initial
• customer’s 9-digit MSD reference number
• what the refund is for eg, washing machine.

When a refund needs to go to the client

If you need to refund money from a regular payment made by us on behalf of a client, the refund needs to go to the client. This might be because we made a payment after the client had stopped a weekly service.

Exceptions to this are:

• refunds for regular payments made to SPARK. These refunds need to be paid to us (Ministry of Social Development). We'll process the refund and pay it back to the client, and
• refunds for emergency housing suppliers.

If you no longer want to be a registered supplier with MSD, please tell us by emailing cpu_suppliers@msd.govt.nz. You’ll need to provide your trading name and CUR number.

You can either:

• email us at cpu_suppliers@msd.govt.nz or
• call us on 0800 559 009