If you're not opted in to supplier standards

To become an emergency housing supplier, you can opt in to the supplier standards. If you're not opted in, we can't use you as a supplier except in certain situations.

When we'll use you as a supplier

If you're not opted-in to the supplier standards, we'll only use you as an emergency housing supplier when:   

  • there are no opted-in suppliers available for the client and their immediate family. For example, there are opted-in suppliers in the area, but they don’t have a vacancy. 
  • your accommodation is the most appropriate option for the client and their immediate family. For example, the client is in a wheelchair and the opted-in supplier has entry ramps. But your accommodation has entry ramps and a wheelchair accessible kitchen. 
  • there are exceptional circumstances.
Read our supplier standards

Our expectations of you

Even if you're not opted-in, you still need to meet our expectations before we can use you as an emergency housing supplier.

This means we expect that:

  • you meet the supplier standards 
  • you let us know as soon as possible if there are any issues with your accommodation or services that may impact our clients, and
  • your accommodation is adequate to meet the client’s needs. 

You will also still be subject to our normal complaints process.

Complaints

If you no longer want to be opted in to the standards

If you no longer want to be opted-in to the standards, you need to contact our Regional Housing team. They'll remove your opted-in status and send you a letter to let you know they've done this.