Automated Decision-Making for Jobseeker Support reapplications

Find out how we use Automated Decision-Making (ADM) when you reapply for Jobseeker Support.

In some situations, reapplications for Jobseeker Support may be processed and regranted using ADM. This means our system will automatically make a decision to regrant Jobseeker Support, instead of a person. The system will do this based on the information we hold about you. 

We'll tell you if we use ADM to regrant your Jobseeker Support. We'll also let you know what you can do if you don't agree with a decision made in this process.

If you want to know when we use ADM in other situations, or about our ADM Standard, go to: Automated Decision-Making.

When we use ADM for Jobseeker Support reapplications

We’ll only use Automated Decision-Making when all the following things have taken place:

  • you've confirmed your circumstances with us in the 13 weeks before your benefit expires
  • you’ve filled in and submitted your reapplication form in MyMSD before your benefit expires, including
    • agreeing to your obligations, and
    • confirming your intent to reapply
  • there are no changes in your circumstances
  • you do not have a partner, and
  • you've either:
    • attended a Kōrero Mahi - Work check-in seminar after you submitted your reapplication form and before your benefit expires, or
    • had an interaction with us about work in the 13 weeks before your benefit expires. For example, you've had a conversation with us about what you're doing to get ready to work or look for work.

If all these requirements are met, our system will automatically process and regrant your Jobseeker Support. In all other situations, our staff will manually process your reapplication.

ADM will not be used to decline a reapplication for Jobseeker Support.

We'll tell you when we use ADM

If we use Automated Decision-Making to process and regrant your benefit, we'll send you a letter to let you know.

If you don't agree with a decision

The Group General Manager Income is accountable for decisions made through ADM for Jobseeker Support reapplications.

If you don't agree with a decision we've made, you can talk to us and we will review it.

Phone us