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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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What to provide when you apply for Youth Payment or Young Parent Payment
Here’s what you need to bring to your first appointment with us or your Youth Service provider to support your application. If you have a partner, they will need to provide these documents too.
A list of what you need to provide can also be found on the 'next steps' page after you submit an online application.
We need your identity documents if we haven't seen them before or we haven't got a copy of these on your file.
If you applied for a benefit or payment in MyMSD, you may have verified your identity online using Identity Check. If so, you do not need to provide any identity documents.
If you haven't verified your identity online using Identity Check, you need to:
- provide 2 identity documents (at least 1 of these needs to be government-issued), and
- bring the government-issued ID you're providing into a service centre.
You can choose to either:
- upload your 2 identity documents to MyMSD and bring your government-issued ID into a service centre, or
- bring your 2 identity documents into a service centre.
If you can't provide identity documents, talk to us about ways we can help.
Your partner needs to provide their identity documents as well. They can only do this by bringing their ID into a service centre. They can't use Identity Check.
Types of government-issued ID
Documents must be current, or up to 2 years expired.
You must provide original government-issued identity documents. We cannot accept copies, including certified copies.
If you were born in New Zealand
Examples of government-issued ID include:
- NZ birth certificate (apply online for a birth certificate)
- NZ passport
- NZ driver licence which is either a:
- photo licence
- temporary paper driver licence
- Firearms licence
- Steps to Freedom release form
- Oranga Tamariki issued Custody Order.
If you're born overseas
As well as ID that proves who you are, we also need proof that you have the right to live in New Zealand. Examples include:
- New Zealand passport
- Passport from another country (current or up to 6 months expired) showing your residence class visa or permit
- Citizenship certificate
- NZ Refugee Travel document
- If you're from Australia, either your Australian:
- passport
- birth certificate
- proof of residence
- If you're from Cook Islands, Tokelau or Niue, either:
- birth certificate
- letter of confirmation
- certificate of registration
- certificate of naturalisation
- Letter of confirmation of your residence class visa or permit from Immigration New Zealand.
Other documents that prove your identity
Examples:
- education organisation documents
- letter from Inland Revenue
- marriage certificate
- Kiwi Access card (18+).
Other documents that prove your identity, but should be less than 6 months old:
- bank document
- document from a health practitioner
- employment letter or payslip
- power account document
- rates notice
- telecommunications account
- tenancy agreement
- insurance document
- letter from a prominent community member.
You will need to provide the following to complete your application:
Evidence of your bank account(s) numbers: eg a bank statement, screenshot of your online banking (showing your name, account number, and the bank's logo), or deposit slip
Evidence of your last pay and all income for the last 52 weeks: such as payslips, bank statements, or a letter from your employer(s). By income we mean any income you (and your partner) get from any source including work, regular insurance payments like ACC, investments, interest, business income, private pension, rent or boarders.
Details of your housing costs: for example a tenancy agreement or a letter from the person you board with. We'll also need the bank account details of your landlord so that we can pay them directly.
Details of your living costs: such as electricity bills, phone bills, or debts.
Confirmation of your circumstances
- a letter from your school that confirms that you're enrolled as a full-time secondary school student, or
- a medical certificate (if you are unwell) from your health practitioner about your condition and how it affects your ability to work, attend training or go to school.
Full birth certificates for your child (or children) (if applicable)
Details of any name changes: your marriage certificate or deed poll papers.
You'll also need to provide the following if you're applying for:
Childcare assistance
- Evidence of your work, course, study and number of hours eg confirmation of study.
- A completed childcare assistance application form.
Disability-related benefits
Examples of you may need to provide:
- evidence of any costs relating to your disability
- medical reports from your specialist
- assessments from Needs Assessment Service Co-ordination (NASC) agencies
- Special Education assessments
- Work and Income Medical Certificate or Disability Certificate completed by your health practitioner.
Talk to your youth coach if you’re not sure what you need.
If you don't have a youth coach, call our general enquiries line at 0800 559 009 and say "youth client" when you call.