When COVID-19 support is not approved

If we have not been able to approve your application, we'll email you to let you know.

It may not be approved if:

• your employee does not meet the eligibility criteria for the payment
• the details you gave us don't match those held by Inland Revenue (IR)
  • you’ll need to contact Inland Revenue to update your details
• you're already getting the same COVID-19 payment for the workers named in your application
• you applied too early for this payment, and you're still getting another COVID-19 payment - you'll find details about this in the email we sent you when current payment was approved. You can reapply when your current payment ends.
• you applied using the wrong application form
• the application was completed by a worker (not the business), employees cannot apply for COVID-19 payments.
• we cannot confirm that you're self-employed
  • you'll need to contact Inland Revenue to update your details.

If you disagree with our decision to not approve your application, our email will tell you how you can get this reviewed.

If you’re a state sector organisation and your application was not approved, you'll need to contact your monitoring agency to discuss this.