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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Payment issues
Fixing issues with Accommodation Supplement, Special Benefit and other payments we’ve made
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16-19 year olds
Education, training, work and benefit help for 16-19 year olds
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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Work homepage
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Overview
Find out what services we can offer to help you find work and when you start a new job.
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Looking for work
We have jobs available now in various industries and you can search on our job websites.
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Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
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Training and experience
Our programmes can help you get ready for work with training and work experience.
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Job Connect on Facebook
Find out how we can help you get ready to work, find work, and support available while you're working.
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CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
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Help with work costs
Get help to pay for the things you need to start work
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Job support and advice
Get all the support and advice you need to stay in work.
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Health and disability
If you want to work, we can support you to find the right job for you.
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Start your own business
We can help you get your business up and running.
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Job interviews
Get advice about how to prepare for and deliver a great interview.
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Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income, wages deduction calculator and tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Move house
Find out how we can help if you’re moving house.
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Reviewing rent payments
When you live in public (social) housing, we'll review your rent payments to make sure you're paying the right amount.
Permanent change to income
A permanent change to income means any changes that lasts longer than 8 weeks. This could be things like:
- starting or stopping work
- going onto a benefit, or
- getting a pay rise.
Some changes are only temporary, e.g:
- your hours change each week, or
- you're temporarily sick and can’t work.
You need to tell us if this happens, so we can see if this change is permanent before we review your rent.
This means you don't have to worry about your rent changing amounts each week, so it makes it easier to plan ahead.
12 months since last review
If we haven’t reviewed your rent for 12 months, we'll send you a letter to check if your situation has changed. This includes things like income changes, if anyone has moved out or moved in etc. If there are changes, it may affect how much rent you pay.
You need to check the information in the letter to see if it's still correct. If your situation:
- has changed, tell us
- You may need to provide proof of these changes - if so, we'll tell you what documents you need to provide.
- has not changed, sign the form and return it to us by the date in your letter.
When you start paying your new rent
Once we've worked out how much rent you should be paying, we check how much it will increase or decrease by.
We’ll only change your rent when there is either:
- an increase of $5 or more per week, or
- a decrease of $1 or more per week
If your rent payment does change, then we‘ll send you a letter to tell you how much this is. Your landlord will also send you a letter, to tell you when you need to start paying the new rent amount.