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Work and income | Te Hiranga Tangata
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      We can help you get ready to apply and find the right job for you. We can even help you while you're working.

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      You can get training, help with CVs and cover letters, and advice for job interviews.

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      Find out what jobs are available, which job is best for you and how you can plan your career.

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    • Overview

      Take a look at the range of benefits and payments we have available.

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      A-Z list of benefits, forms, benefit rates

  • On a benefit homepage

    • Overview

      Check out what you need to do when you're getting a benefit or other payment from us.

    • Something's changed

      Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.

    • Income

      Declare income and income deduction tables

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      Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information

    • Going overseas

      Travelling or moving overseas may affect your payments.

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      Check or stop your payments, payment cards and other information

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      Check your debt, repayments and other debt information

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      Our commitment to you,  obligations, complaints, benefit fraud and more

  • Housing homepage

    • Overview

      Find out how we can help you with housing.

    • Nowhere to stay

      Get help if you have nowhere to stay right now.

    • Find a house

      Find out where to look for private housing, or apply for public (social) housing.

    • Living in your home

      Get help with accommodation costs, and advice on any housing issues and public housing tenancies.

    • Moving house

      Find out how we can help if you’re moving house.

    • Other languages

      Read some of our housing information in other languages.

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  1. Home
  2. About Work and Income
  3. Contact us
  4. Phone us

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About Work and Income

  • Contact us
    • Phone us
    • Our locations
    • International Services
    • Overseas pension agencies
    • Veterans' contacts
    • Deaf, hard of hearing, speech impairment
    • Other languages
    • Service Express
    • Report a suspected fraud
  • Our services
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Phone us

When you call us, make sure you have your client number ready. You can find this on letters from us or on your Community Services Card.

We may ask for other personal details to make sure we have the right information in front of us while we talk with you.

If you register your voice with us, you won't have to answer security questions each time you call and you'll get through to us faster.

Register your voice with us

Information

If you don't want to wait on the phone, you can ask for a call-back.

If we don't think we'll be able to call you back on the same day or wait times are short, call-backs won't be offered.

Call our general enquiries team:

  • Monday to Friday, 7am to 6pm
  • Saturday, 8am to 1pm.

Phone: 0800 559 009

Calling from Australia: 1800 150 479

Calling from overseas: +64 4 978 1180

NZ Superannuation

Call the NZ Superannuation team:

  • Monday to Friday, 7am to 6pm
  • Saturday, 8am to 1pm.

Phone: 0800 552 002

Calling from Australia: 1800 150 479

Calling from overseas: +64 4 978 1180

SuperGold Card

Call the Super Gold Card team Monday to Friday, 8am to 5pm, on 0800 25 45 65

Veteran's Pension

Call the Veteran's Pension team with any questions.

Contact the Veteran's Pension team

Call the Senior Services International team for help with New Zealand benefits or pensions paid overseas.

Contact Senior Services International

To find out about overseas benefits or pensions from countries we have a Social Security Agreement with, contact the relevant agency.

Overseas pension agencies' contact details

If you're getting Youth Payment or Young Parent Payment, contact your Youth Service Provider

If you don't have one, call our general enquiries line for under-65s and say "youth client" when the voice recording asks you how we can help.

We have interpreters who can talk with you in your language.

Find out which languages we speak here:

We speak other languages

If the language you speak isn't listed, just call 0800 559 009 (or 0800 552 002 if you're over 65), and ask for an interpreter when you call.

Contact our special team if you are deaf, hard of hearing or have a speech impairment.

How to contact us if you're deaf, hard of hearing or have a speech impairment

Call our online help team and say "online help" when the voice recording asks you how we can help.

Call us Monday to Friday, 8am to 5pm.

Phone: 0800 559 009

Help with MyMSD and other online services

Service Express is an automated phone line, open 24 hours a day, 7 days a week.

You can check and update your personal information, such as:

  • when your next payment will be
  • when you next appointment or seminar is
  • your debts and repayments
  • set or reset your payment card PIN.

Phone: 0800 33 30 30

More about Service Express

Job search

Call the Job Search team if you're looking for a job or want to ask about our vacancies.

Call us Monday to Friday, 8am to 6pm.

Phone: 0800 779 009

Employer Services

Call the Employer Services team if you're an employer.

Call us Monday to Friday, 8am to 6pm.

Phone: 0800 778 008

Call our Community Services Card team, Monday to Friday, 8am to 5pm.

Phone: 0800 999 999

Call the Client Support – Debt Management team with general questions about your debt and repayments.

Call us Monday to Friday, 8am to 5pm.

Phone: 0800 558 008

Calling from Australia: 1 800 988 002

Calling from overseas: +64 4 8191954

Email us at:Client_Support_Debt_Management@msd.govt.nz

Postal address:
Client Support Debt Management
PO Box 19236
Hamilton
3244

Residential Care Subsidy

Call our Residential Subsidy Unit:

  • Monday, Tuesday, Thursday and Friday, 8am to 5pm
  • Wednesday, 9.30am to 5pm.

Phone: 0800 999 727

Residential Support Subsidy

Call our Residential Subsidy Unit:

  • Monday, Tuesday, Thursday and Friday, 8am to 5pm
  • Wednesday, 9.30am to 5pm.

Phone: 0800 999 779

Calling from overseas: +64 9 845 77 43

If you think that someone you know may be carrying out benefit fraud, you can let us know.

Call us Monday to Friday, 8am to 5pm.

Phone: 0800 556 006

Fill out our online benefit fraud form
How to report suspected fraud

Email us at: WorkandIncome_OnlineServices@msd.govt.nz

Remember to include the URL or page address of the page with the fault.

Related

Register your voice with us when you call

How we can help

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