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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Going on holiday or going to live overseas
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Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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Your rights and responsibilities while in emergency housing
Find out your rights and responsibilities while living in emergency housing.
When you check in, you can expect information about:
- the facilities and services available (for example, room cleaning, changing linen, laundry facilities)
- the 'rules of stay' for guests
- contacting the supplier about issues and concerns, during or outside of business hours
- how to check out.
You can expect your room to be:
- clean, warm and dry
- suitable for you and your whānau, including being accessible and the right size
- safe and secure.
You can expect your emergency housing supplier to:
- treat you the same as any other paying guest, with fairness and respect
- allow you to use facilities other guests use, like the laundry if there is one
- have clear information available about what to do in an emergency
- repair or replace damaged or broken fixtures or fittings as soon as possible
- respond to any concerns you have as soon as possible
- tell us about any issues to do with your stay, or if their rules aren't being followed.
We expect you to:
- accept offers of housing if it meets the needs of you and your whānau, including temporary options like transitional housing
- make a good effort to look for housing and use services available to help you, like budgeting services and applying for public housing
- understand and follow the supplier's rules and not do anything that will result in being asked to leave
- be responsible for your actions and those of your guests. For example, if you or one of your guests has damaged property, you'll need to pay for it
- pay your emergency housing contribution at the right time
- let us know when things change, including:
- if you leave your emergency housing
- if your or your partner's income changes
- if the make-up of your household changes (for example, if your relationship changes or the number of children in your care changes)
- do all you need to do to meet any benefit obligations you may have, such as searching for or getting ready to work.
If you're not meeting these expectations, it may mean you can't get further payments for emergency housing, or you may need to pay them back. We'll always make sure we understand your situation before we make a decision.
We will support you by:
- assigning you a case manager or youth coach while you're staying in emergency housing
- getting to know you, your situation and your needs and will:
- make sure you get all the help you're eligible for, including financial help and other support services
- help you find housing, including transitional and public housing
- work with you to achieve your goals, such as finding work or training
- respecting your privacy and being clear about how we use your information and who we share it with.
If you've got a security deposit in place, we may pay for loss or damage to the supplier on your behalf if you agreed or didn't check out.
You have the same rights as any person under the law, like rights as a customer, and the right not to be discriminated against.
If you have issues or concerns about your accommodation, or feel you're being treated unfairly:
- first, talk to your emergency housing supplier
- if you feel the issue hasn't been sorted out in a reasonable time, talk to your case manager or youth coach
- if you still don't feel the problem has been resolved, you have the right to make a formal complaint. Call us on 0800 559 009
You have the right to ask us to review a decision we've made.
In an emergency phone 111 (Police, Fire and Ambulance).