Refunding money to us

Find out how to refund money to us if you're an emergency housing supplier.

Sometimes we may pay the wrong supplier, or a client may leave accommodation early.

If you need to refund any money that we have paid you on the client’s behalf, you can do this by direct credit.

Direct credit details

Account name: MSD ROBOC 3

Westpac account: 03-0049-0006243-25

You need to enter the:

  • client's surname then initials in the 'Particulars' field
  • client's 9 digit MSD client number (without the dashes) in the 'Reference' field.
    • Add the letter C before the client number, so it appears in the field as C123456789.
    • If your bank requires 11 characters in the reference field, please add a zero at the end.

Making multiple refunds

If you are making multiple refunds in 1 payment, please email a schedule of these to Crown_Revenue@msd.govt.nz.

The schedule needs to include:

  • a breakdown of refunds
  • the client's surname and initials, and
  • the client's 9 digit MSD client number.

In the email you also need to tell us:

  • the day the bulk payment was made, and
  • the total amount paid.